Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your information with enterprise-grade security measures.
Last Updated: July 26, 2025
Effective Date: July 26, 2025
Introduction
IndustrialIoT Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and operational data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Industrial IoT platform, gateways, and related services.
We understand that industrial data is highly sensitive and critical to your operations. Our privacy practices are designed to meet the highest standards of data protection, including GDPR compliance and industry-specific security requirements.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Personal Information
- Contact information (name, email, phone number, company details)
- Account credentials and authentication data
- Communication preferences and history
- Professional information and job titles
Technical Information
- Device and gateway configuration data
- System logs and performance metrics
- Network and connectivity information
- Usage patterns and analytics data
Operational Data
- Sensor readings and measurements
- Equipment status and performance data
- Energy consumption and efficiency metrics
- Maintenance and operational logs
Service Provision
- Deliver and maintain our IoT platform and services
- Process and analyze sensor data for insights
- Provide technical support and troubleshooting
- Send service notifications and updates
Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and capabilities
- Optimize system performance and reliability
- Conduct research and development activities
Communication
- Respond to inquiries and support requests
- Send important service announcements
- Provide product updates and newsletters (with consent)
- Conduct customer satisfaction surveys
Security Measures
- End-to-end encryption for all data transmission
- Advanced firewall and intrusion detection systems
- Regular security audits and penetration testing
- Multi-factor authentication and access controls
Data Storage
- Data stored in secure, ISO 27001 certified data centers
- Regular automated backups with encryption
- Geographic data replication for disaster recovery
- Strict access controls and audit logging
Compliance
- GDPR compliance for European data subjects
- SOC 2 Type II certification for security controls
- Industry-specific compliance (ISO 27001, IEC 62443)
- Regular compliance audits and assessments
We Do Not Sell Your Data
- We never sell, rent, or trade your personal information
- Your operational data remains confidential and secure
- No sharing with third parties for marketing purposes
- Strict data minimization and purpose limitation principles
Limited Sharing Scenarios
- Service providers under strict confidentiality agreements
- Legal compliance when required by law or regulation
- Business transfers with equivalent privacy protections
- Emergency situations to protect safety and security
Your Control
- Explicit consent required for any data sharing
- Right to withdraw consent at any time
- Granular controls over data access and usage
- Transparent notification of any changes
Access & Control
- Right to access your personal data and usage information
- Right to correct or update inaccurate information
- Right to delete your data (subject to legal requirements)
- Right to data portability in standard formats
Privacy Controls
- Granular privacy settings in your account dashboard
- Opt-out options for non-essential communications
- Data retention period controls and settings
- Cookie and tracking preferences management
Support & Assistance
- Dedicated privacy support team available 24/7
- Clear processes for exercising your rights
- Response to privacy requests within 30 days
- Regular privacy impact assessments and updates
Personal Data
Retained for the duration of your account plus 3 years for legal compliance, unless deletion is requested.
Operational Data
Retained according to your subscription plan (1-7 years) with options for extended retention.
System Logs
Security and audit logs retained for 2 years for compliance and security monitoring.
Privacy Officer
Response Time
We respond to privacy requests within 30 days and urgent security matters within 24 hours.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for material changes
- Post notifications in your account dashboard
- Provide a 30-day notice period for significant changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.