Terms & Conditions

2.1 Industrial IoT Solutions

We provide Industrial Internet of Things (IoT) solutions including but not limited to hardware devices, software platforms, cloud services, data analytics, and related support services for industrial automation and monitoring.

2.2 Service Availability

We strive to maintain 99.5% uptime for our cloud services. Scheduled maintenance will be communicated in advance. We reserve the right to modify, suspend, or discontinue any part of our Services with reasonable notice.

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.2 Prohibited Uses

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or conduct security attacks
• Interfere with or disrupt our Services or servers
• Access data or systems without authorization
• Use our Services for competitive intelligence gathering

4.1 Data Collection and Use

We collect and process data in accordance with our Privacy Policy and applicable data protection laws including GDPR and Indian Personal Data Protection Act. Your data is used to provide and improve our Services.

4.2 Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

4.3 Data Retention

We retain your data for as long as necessary to provide our Services and comply with legal obligations. You may request data deletion in accordance with applicable laws.

5.1 Our Intellectual Property

All intellectual property rights in our Services, including software, hardware designs, documentation, and trademarks, are owned by us or our licensors. You receive a limited, non-exclusive license to use our Services as permitted by these Terms.

5.2 Your Data and Content

You retain ownership of your data and content. By using our Services, you grant us a license to use, process, and store your data solely for the purpose of providing our Services to you.

6.1 Fees and Billing

Fees for our Services are as specified in your order or subscription agreement. All fees are exclusive of applicable taxes. Payment is due within 30 days of invoice date unless otherwise specified.

6.2 Late Payment

Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend Services for accounts with overdue payments.

7.1 Limited Warranty

We warrant that our hardware products will be free from defects in materials and workmanship for the warranty period specified in your purchase agreement. Our software and services are provided "as is" with no warranties beyond those required by law.

7.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

8.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

9.1 Termination Rights

Either party may terminate these Terms with 30 days' written notice. We may terminate immediately if you breach these Terms or fail to pay fees when due.

9.2 Effect of Termination

Upon termination, your right to use our Services will cease immediately. We will provide reasonable assistance in data export for 30 days after termination, subject to payment of applicable fees.

10.1 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

10.2 Dispute Resolution

We encourage resolution of disputes through good faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015.

11.1 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Continued use of our Services after such posting constitutes acceptance of the modified Terms.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

11.3 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and us regarding the subject matter hereof.